Return Policy

Effective Date: 5/7/2024

At Zuyis, customer satisfaction is paramount. If you're not completely happy with your purchase, we're here to support you with a straightforward and caring return and exchange process. Please read this policy carefully as it outlines the eligibility criteria and procedures.

Our goal is to provide you with a friendly and helpful experience as you discover our toys and clothing. Don't hesitate to contact us if you have any questions or concerns.

1. Eligibility for Returns:

We understand that sometimes an item may not meet your expectations. You may return the product within 20 days of receiving it. To be eligible for a return, the item must be unused, in its original condition, with all tags and packaging intact. If your return is delayed or unprocessed, please reach out to us at info@zuyis.com or Contact Us page for immediate assistance. When contacting us, include your order number, name, and email, but please do not provide credit or debit card information.

2. Eligibility for Exchanges:

If you need a different size or color, we offer exchanges within 10 days of receiving your order. The item must be unused, in its original condition, and retain all tags and packaging. Contact us if you don't receive a confirmation of your exchange or have any concerns. When you reach out, share your order number, name, and email, avoiding credit/debit card details.

3. Return & Exchange Process:

To begin a return or exchange, reach out to our Customer Care team at info@zuyis.com. We'll guide you through the process and provide the appropriate return shipping address. We will supply a prepaid return label or provide further instructions on how to proceed with the return shipment. Provide your order number, name, and email without disclosing credit or debit card information.

4. Non-Returnable Items:

Some items may not be eligible for return, such as perishable goods or final sale items. Please refer to the product page or contact our Customer Care team for clarification.

5. Return Shipping Costs:

Returning your item within 20 days means we'll cover the shipping cost. However, if you need to return your item after 20 days, you'll be responsible for the shipping charges. Should this policy result in any confusion or require clarification, feel free to contact us.

6. Refunds & Processing Time:

Once we receive and inspect the returned item(s), we will process your refund or exchange promptly. Refunds will be credited to the original payment method used during checkout. If the item isn't in its original condition or missing parts not due to our error, a partial refund may be applied. Please allow 7-14 business days for the refund to appear. If your refund hasn't been processed after this period, please contact us with your order number, name, and email (excluding credit/debit card details) for prompt resolution.

7. Damaged or Defective Items:

If you've received a damaged or defective product, contact us right away. We'll replace the item or offer a full refund, including return shipping costs. Include your order number, name, and email when reaching out, avoiding sensitive payment information.

8. Sale Items:

Items purchased during sales or promotions are eligible for returns or exchanges under the same policies, unless otherwise stated. For any specific exceptions, please refer to the sale or promotion terms or reach out to us directly.

9. Multiple Returns

Customers returning multiple items/orders should ensure each item is eligible for return under our policies. If you're unsure, contact us directly for guidance.

11. Indemnification

You agree to indemnify and hold Zuyis harmless from any claims, damages, or expenses arising from your use of the website, including your violation of these terms or any third-party rights.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. The latest version will always be available on this page. By continuing to use our website, you agree to be bound by the updated terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New York State. Any disputes shall be resolved through good-faith negotiations or mediation before resorting to litigation.

14. Agreement to Refund Policy:

By using Zuyis.com, you acknowledge that you have read, understood, and agreed to the terms and conditions of this return policy, effective as of 5/7/2024. You accept the limitations of liability stated within and understand that Zuyis is not responsible for any conduct of third parties, including suppliers, or external events affecting our ability to process returns or exchanges.

15. Contact Information:

Please read and understand the Shipping Policy before using our services. For any questions or concerns, please reach out to our customer service team at info@zuyis.com or Contact Us page!

A LEGAL DISCLAIMER

Welcome to Zuyis! The following legal disclaimer establishes the terms and conditions of our return policy. By placing an order with Zuyis, you acknowledge and agree to these terms:

Eligibility for Returns:

Products must be unused, in their original condition, with tags and packaging intact to qualify for returns. Zuyis reserves the right to refuse any returns not meeting these criteria or received after 20 days from delivery.

Eligibility for Exchanges:

Exchanges are available within 10 days of delivery for items in their original condition, with tags and packaging intact. Customers seeking exchanges beyond this period may not qualify.

Return & Exchange Process:

Contact Zuyis Customer Care at info@zuyis.com to initiate the process and obtain instructions, including a prepaid return label if applicable. Customers must provide their order number, name, and email, without sharing any sensitive payment information.

Non-Returnable Items:

Certain items are not eligible for return or exchange due to their nature, such as final sale or perishable goods. The customer is responsible for understanding which items are non-returnable.

Return Shipping Costs:

For returns made within 20 days, Zuyis covers shipping costs. Returns beyond this timeframe incur shipping charges payable by the customer.

Refunds & Processing Time:

Refunds will be issued to the original payment method. If items are not in their original condition or missing parts, Zuyis may issue a partial refund. Refunds may take 7-14 business days to reflect. Contact Zuyis for assistance if you don't receive your refund within this timeframe.

Damaged or Defective Items:

Zuyis is responsible for replacing or refunding items damaged or defective upon delivery. Contact Customer Care immediately if you receive a damaged or defective item.

Sale Items:

Sale and promotional items follow the same return policies, except where otherwise stated. Review specific sale terms or contact Zuyis for clarification.

Multiple Returns:

Customers should ensure each returned item meets our return criteria. Zuyis reserves the right to refuse or limit returns if abuse of the return policy is detected.

Agreement to Refund Policy:

By using Zuyis.com, you acknowledge that you have read, understood, and agreed to the terms and conditions of this return policy, effective as of 5/7/2024. You accept the limitations of liability stated within and understand that Zuyis is not responsible for any conduct of third parties, including suppliers, or external events affecting our ability to process returns or exchanges.

Contact Information:

Please read and understand the Shipping Policy before using our services. For any questions or concerns, please reach out to our customer service team at info@zuyis.com or Contact Us page!